Delivery & Returns

Our standard delivery is between 9am - 5pm Monday - Sunday

If you aren't in, you can choose to pick up from your closest DPD shop.

 

Free delivery when you spend over £100 - Use code FREESHIP at checkout (Remember you can only use one discount code at a time)

Standard delivery is £5.00

 

What happens if my event date is on a Saturday, Sunday or Bank Holiday?

Don't worry, we'll always make sure your delivery arrives on your chosen delivery date. If that's a bank holiday, we'll deliver your order in advance. 

 

Where do you ship to?

At the moment, we ship to anywhere within the UK.

 

What are my delivery options?

Your dress will be delivered by courier with DPD.    

 

How much is shipping?

£5.00 

 

Can you deliver to another address?

Of course – we’ll ship to whichever address you’d prefer. 

 

Will I need to sign for my delivery?

Yes. With cargo this precious, we don’t want to take any chances! However, you can choose to deliver to a safe place through DPD (you can select this option when DPD send you the 1 hour delivery slot, but do note that you’ll be responsible for the parcel’s safety once you select this option) 

 

When will I receive my order?

Once your delivery’s on its way, you’ll have access to tracking information through our delivery partner DPD, so you can see the progress of your parcel. 

 

There are two delivery options: 

Delivery to your door. DPD will send you an email to let you know that your parcel will be delivered on the next day. On delivery day, they’ll also send you text message with your delivery time slot. 

 

DPD Shop

Not around to sign for delivery? Once you’ve received your 1 hour delivery slot text, you can opt to pick it up at the nearest DPD Return shop. It will be delivered there by 12pm and you’ll receive an email with your DPD pick-up pass when it’s ready to be collected – just bring your pass and ID with you when you pick it up.

 

RETURNS

How do I return my order?

Returns are on us! You'll receive a pre-paid shipping label with your original delivery – just use the box your dress arrived in to return your order in any DPD return shop . Find your nearest collection point via the DPD app or DPD website http://www.dpd.co.uk/apps/shopfinder/index.jsp 

We ask that you do return it by 12pm on the last day of your rental! That’s mainly important because there might be a fellow prinnies waiting for your dress – and we don’t to stop her from going to the ball. Details about our late fees can be found below. 

 

My dress doesn’t fit! What’s your return policy?

It’s important to us that you feel incredible in our dresses. If your dress isn’t right… 

 

We'll give you a credit . If the dresses in your order don’t fit, we’re very happy to give you Hire That Look credit (without the cost of shipping). To receive your credit, select this option on the return form. Use the packaging we’ve provided (which includes a pre-paid label) and return everything to us within 24-hours of receiving it. Credits won’t expire, but make sure you return your dress with the tags intact, otherwise we won’t be able to action the credit. 

 

We’ll give you a refund. Don’t want credit? We’re happy to refund the dress hire cost (without the cost of shipping). Just tick this option on the return form and send it back within 24- hours of signing for it.  Then we can either pick it up from your address, or you can take it to your nearest Click and Collect [insert link to show where they are].  Do bear in mind that tags will need to be in place for you to receive your refund, and if it isn’t returned within 24-hours, you won’t be eligible for it. 

 

When will I receive my refund?

When we receive your return we will process your refund and notify you by email.  We will refund to the payment method originally used. 

Your refund amount will depend on the condition of the dress or any late fees. 

We will process them within 5 working days, but it can take up to 10 days for your bank to process. 

 

Help! I’ve missed my return date.

If you’ve miss your return date, you can use the same pre-paid label and return the items as soon as possible to your nearest DPD return shop . http://www.dpd.co.uk/apps/shopfinder/index.jsp 

 

Late Fees

For every day the dress remains unreturned, you’ll be charged £25 a day as late fee, plus the rental price.

If we haven’t received your rental item within seven days, your credit or debit card will be charged 150% of the RRP for each item that is not returned, minus any late fees that you’ve already incurred. 

 

CANCELLATIONS

If you want to cancel your order, get in touch via chat or email hello@hirethatlook.com, and we will be happy  to help

If you cancel your order up to 7 days before the start date of your rental period, we will issue a full refund to the original payment method you used

If you cancel your order within 7 or fewer days before the start of your rental period, we will issue you with a credit for 1 dress with the highest rental price on your order, minus a £8.99 cancellation fee

 

Please read our T&C's if you want further details on Delivery, Returns and Cancellations

https://www.hirethatlook.com/pages/terms-conditions